Join us at Resonai, where our enterprise computer vision technology transforms physical properties into interactive digital properties. Our core platform acts as an operating system, seamlessly integrating AI and AR to enhance experiences within commercial spaces like malls, shopping centers, and hospitality venues. We are located in Tel-Aviv 10 min. walk from Hashalom train station.
Are you ready to lead operational excellence in this exciting landscape? We're seeking an experienced Customer Success and Project Delivery Manager to join our innovative team.

  • Lead Resonai's customer engagement from onboarding and integration through value demonstration to successful retention and expansion
  • Understand client needs and assist with development prioritization and feature alignment according to Resonai's strategic roadmap and market trends
  • Collaborate with Resonai's product and technical teams to ensure optimal solution design and issue resolution while cultivating a customer-centric mindset
  • Effectively manage and prioritize multiple customer projects, ensuring timely and successful completion
  • Establish trusted relationships with relevant internal and external stakeholders to ensure constant delivery while promoting the core and incremental value, KPIs, and positive ROI
  • Track and analyze customer success metrics, including satisfaction scores and retention rates
  • Support Resonai’s clients by conducting training sessions, webinars, and meetings to promote the product and platform
  • You will be required to "roll up your sleeves" and get the job done

  • Five or more years of experience with project management & customer-facing positions from hi-tech B2B or B2B2C software companies
  • Bachelor's degree in business, finance, economics, or a related field from a leading institution. MBA or relevant graduate degree is a plus
  • Start-up mentality, independent, self-starter who navigates ambiguity in a fast-paced environment
  • Fluency in written and spoken English
  • Meaningful experience in working closely with product and development departments
  • Having a technical background is advantageous.

  • Resourceful and out-of-the-box thinker who can work through problems and execute in a fast-growing company
  • Strong organizational skills, ability to prioritize and meet targets and commitments with a keen eye for detail
  • Excellent project management skills, with proficiency in project management tools and methodologies
  • Ability to communicate complex technical concepts to non-technical audiences
  • Having hands-on experience with data and analytics projects is beneficial